Hyperion Savings Bank
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FAQs

Frequently Asked Online Banking Questions

Q: What is Online Banking?

A: Online Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.

Q: What can I do with Online Banking?

A: You can:

Q: Is any of my personal information stored in the Online Banking product?

A: Yes, the Online Banking product stores your User ID, password and user preferences.

Q: How current is my online banking information?

A: Your account information is updated throughout the business day with new transactions that post to your account on an on-going basis.

Q: What accounts will I be able to access through Online Banking?

A: You can access your checking and savings accounts from the Online Banking service. Our Online Banking Product is intended to give you as much access, security, and versatility as possible.

Q: How much account information can I view at once?

A: The system will automatically show the last 10 days of transactions and information.  However, you can choose to view previous history by using other optional settings. Your account statements will alos become available for up to the past 24 months.

Q: Can I view my account details in more than one way?

A: Yes, you can view your accounts by date, check number, amount or type in ascending or descending order.

Q: What formats can I download my transaction history in?

A: Online Banking supports downloads to QuickenTM and QuickBooksTM.

Q: When can I use Online Banking services?

A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: How long can I be inactive before being logged out of the Online Banking product?

A: The inactivity time out default is set for ten minutes.

Q: What is required to use the Online Banking service?

A: All you need to use Online Banking is a computer with Internet access and a secure browser that supports 128 bit encryption. Browsers that are officially certified include Microsoft Internet Explorer (IE) 8.0+ as well as Firefox 4.0+. Browsers that are supported but not certified include IE 9.0+, Safari 5.0+ and Google Chrome. If you are using one of these or any other browsers and experience a problem, please use the Make a suggestion link at the top or bottom of the page and let us know. You may notice an announcement just below the top menu that encourages you to upgrade to the latest browser. Doing so will enhance the speed and functionality of the new online banking pages.

Q: How do I access Online Banking?

A: You must first complete the Online Banking Registration Form by clicking the Enroll Now within the Login box area of the home page of our website. Once your registration application is received, we will process your request. You will be notified by  email when you can access your accounts online. YOu must have an existing checking/savings account before banking online.

Q: Can I create my own password that is easy for me to remember?

A: Yes, you create your password when you fill out the registration form using the guidelines outlined on the form. You may also change your password at any time through the My Profile click.

Q: What happens if I forget or lose my password?

A: Just call us and we will take you through the steps needed to get back into the system immediately!

Q: Why do I have to keep entering a verification code to log in?

A: This appears to be an issue with Internet Explorer (IE) 9.0+ automatically deleting your cookies every time your shut down your computer. That's why you are not recognized the next time your try to log in to online banking and you have to enter the verification code again. To fix this just follow the steps below:

  • Within IE 9.0+, click the Tools icon on the upper right side (looks like a gear   wheel).
  • Select Internet Options from the dropdown list.
  • In the Browsing history section, uncheck the 'Delete browsing history on exit' checkbox.
  • Click the Privacy tab.
  • Click the "Advanced" button.
  • Select the "Override Automatic Cookie Handling" checkbox.
  • Select 'First-party Cookies' and 'Third-party Cookies' radio buttons, if needed.
  • Select the "Always Allow Session Cookies" checkbox.
  • Click the OK button.

Q: Can I transfer money from one account to another account?

A: Yes, if both accounts can be accessed online. Click the Move Money tab and then use the Make a Transfer tab to schedule the transfer or click on Make a Transfer from your account history screen. 

Q: Can I transfer money from my Hyperion Bank account to another account at another financial institution, or transfer money from the external account to my Hyperion Bank account?

A: Yes. First, click the Move Money tab then Add External Transfer Account link on the Transfers page and fill out the information on the page. Hyperion Bank will review and approve the account for external transfers. Once the account has been approved and "test" transfers confirmed by you, you can schedule transfers between your online accounts and the external account on the Move Money tab.

Q: Can I change my Access ID?

A: Yes. Your Access ID can be changed after your initial login by clicking on My Profile.

For more FAQs - Click the Help tab within online banking.

 

Routing Number 036018969 NMLS 631177
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