Frequently Asked Questions

Yes! Each depositor is insured by the FDIC. On July 21, 2010, the standard insurance amount was permanently increased to $250,000 per depositor for each ownership category.

After your checking account application has been approved, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within 30 days.

After your checking account application has been approved, you will receive our routing and transit number and your account number. Simply contact the Social Security Administration and have your Social Security number and account information available to set up your direct deposit.

Yes! Account information is available from our customer service team at 215.789.4200 (#2) during business hours, or ask about Bank by Phone for automated account information 24/7.

Interest is paid on our Free Checking account for balances over $10,000.00.

At this time, we accept applications from persons residing within the United States who are U.S. citizens or permanent residents with valid U.S. tax identification numbers (Social Security Numbers) and permanent resident card (green card), where applicable. If you have questions, please contact us.

Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

Your account information is updated every business day with new transactions that posted to your account the previous day.

Yes! Funds can be transferred to and from accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. 

Contact us for details.

You may use Online Banking to access your account information every day, at any time of day or night.

Mobile Check Deposit is available to Hyperion Bank registered Online Banking customers, with acceptable smart devices; accounts must be open for at least 30 days and be in good standing.

You must be a Hyperion Bank customer who is signed up for our Online Banking service. From your app store, download and install the Hyperion Bank Mobile Application for your device; open the app and select the Deposit Checks Tab. Review and accept the Mobile Check Deposit Agreement. Your registration request will be sent to the bank for review.

Mobile Check Deposit works with a variety of supported* smartphones and other devices utilizing the built-in camera to capture check images. We presently support:

At this time Hyperion Bank does not charge any fees for using this service.

You can make deposits into any Hyperion Bank checking, savings, and money market accounts that are part of your Online Banking profile.

We offer extensive security features to ensure that you can conduct your banking in a safe and private online environment. Our Mobile Banking Apps adhere to the same industry standards we use to keep our Online Banking highly secure.

You can scan items for deposit at any time. However, items will only be posted to accounts on regular business days, Monday through Friday, excluding Federal Holidays and any day we may be closed due to an emergency. Deposits received after 3:00 PM on any regular business day will be processed to your account on the following business day

Yes, mobile check deposit limits are:

You may deposit checks made payable to you that are drawn on a United States bank and conform to the following requirements:

Checks that do not meet the above requirements or that fall into any of the following prohibited categories will not be accepted for deposit:

No, each check will be a separate deposit. Select deposit on your smart device, enter the amount of the first item, and take an image of the front and the back of the check. After you receive your deposit confirmation, select deposit to repeat the process.

You will receive a confirmation number and message on your screen. You can choose to have this confirmation emailed to you.

You will receive an email advising you that your deposit has been accepted. If the deposit was submitted before 3 pm, it will be processed to your account as of that business day and may be visible in online banking after 9 pm that same business day.

The funds for the checks that you deposit through the Service may not be immediately available to you. ALL checks deposited through the Mobile RDC product will be subject to local check holds as outlined in our Regulation CC disclosure as amended from time to time.

Read our Disclosures to learn more.

If the check has been rejected for one of the prohibited reasons previously outlined, it can not be negotiated. In some cases it may be possible for the check to be processed in person at the branch. If this is the case the email notification you receive will advise you of this option.

Store the check securely for 90 days, then destroy it.

If you wish to cancel the Service, you must notify the Bank in writing, and you must also discontinue using the Service at that time. You may notify us by:

If your device is lost or stolen, it is unlikely that someone could access your account information unless they also know your Online Banking Username and Password. However, you should contact Hyperion Bank as soon as possible by calling 215-789-4200 and also quickly notify your mobile service carrier.

What can I do with Digital Banking?

You can:

• View account activity with consistent layouts across all access points – desktop, laptop, mobile and tablet.
• Transfer funds between accounts with Hyperion and other Financial Institutions.
• Pay your onetime, occasional and recurring bills.  Payments will not be deducted from your account until your payee receives the funds and deposits the check.
• Manage Alerts for your Accounts, Authentication, Mobile Deposit Activity, Savings Goals and Transfers.
• Send and receive secure messages concerning your accounts within the Message Center. Screen shots and attachments are now accepted.

 

Is any of my personal information stored in Digital Banking?

Yes, Hyperion Bank Digital Banking securely stores your User ID, Password, Alerts and Preferences.

 

How current is my Digital Banking information?

Your account is updated throughout the business day as transactions post.

 

What accounts will I be able to access through Digital Banking?

You can access any checking, savings, money market, certificate and loan accounts on which you are an owner or a signer.

 

Business customers still have the ability to create Sub-Users and grant permissions and entitlements based on the Sub-User’s role in their company or organization.

 

Retail customers can now give access to an accountant or other trusted person within Digital Banking as well.  

How much account information can I view at once?

You can view 6 months of transaction history.  Account statements are also available; choose eDocs from the Accounts menu.

 

What formats can I download my transaction history in?

Hyperion Bank Digital Banking supports downloads to Quicken^® and QuickBooks^®.

 

What happens if I forget or lose my password?

Forgotten passwords are now self-service!  Simply click the Forgot Password link and follow the instructions!

 

Can I change my User ID?

Yes.  Your User ID and password can be changed after your initial log in to Digital Banking.  Navigate to Tools, Settings, Security. Click Edit, make your desired changes, and click Save.

 

Can I transfer money from my Hyperion Bank accounts to an account at another Financial Institution, or transfer money from the external account to my Hyperion Bank account?

Yes.  To transfer money between your Hyperion Accounts, navigate to Transfers.  Under Make a Transfer, use the drop downs to choose the account the funds will come from, the account the funds will go to, the amount, the date, if you want this to be a one-time transfer or a recurring transfer, and add your memo.  Memos will now appear in transaction history and on your monthly statement.

 

To transfer money between your Hyperion Accounts and accounts at other Financial Institutions, Navigate to Transfers. Choose More Actions and click the Add Account tile.  View and accept the Electronic Funds Transfer Terms & Conditions by clicking Agree and continue.  Complete the account details with your Account Type, Routing Number, Account Number and Account Nickname and click Continue.  Choose how to receive your One Time Passcode, enter it in the space provided and click Verify.  Micro Deposits will be sent to your account at the other Financial Institution; follow the steps provided to complete validation.

Can a joint account owner access the primary account owner's Bill Pay profile?

Your Bill Pay profile is only linked to your Online Banking profile. Each customer has their own Online Banking profile, so your joint owner can enroll in Bill Pay in their own Online Banking profile if they need to manage certain bills.

 

Can I add more than one checking account in Bill Pay?

Any checking or money market account that is available in your Online Banking profile will be an option for payment in Bill Pay. You will choose a default checking account payment method, but you can also select other available checking or money market accounts if needed.

 

To manage your accounts in Bill Pay:

1. Sign into your Online Banking.
2. Select Transfer & Pay.
3. Select “Pay My Bills.”
4. When the Bill Center loads, click Settings.
5. Click the account listed under Default Payment Method.
6. Choose any account from the list of your available accounts. Click Save.
7. To change the account for an individual biller, click Manage Billers.
8.  To the right side of each biller’s box, click the three dots and choose  “View/Edit Biller.”
9. Under Payment method, click “Edit.”
10. Select desired Checking Account for Payment Method.
11. Click “Save Payment Method.”

 

How can I cancel Bill Pay?

To cancel Bill Pay service, please call us at (215) 789-4200, email us at [email protected], or send us a secure message from your online banking.  Access the Secure Message Center from the Tools section of your online banking.

 

How do I access my Hyperion Bank Bill Pay profile?

To access your Bill Pay information:

1. Sign into your Online banking or the Hyperion Bank Mobile App.
2. Select “Transfer & Pay.”
3. Select “Pay My Bills.”

 

Who can I make payments to?

Anyone in the United States, if you have their mailing address. We have many companies already in our database, but you may add anyone to the payee database as long as you supply the mailing address.

 

We do not recommend using the service to make tax payments. The Internal Revenue Service (as well as most other government agencies and state taxation authorities) will not cooperate with a third-party vendor in cases of discrepancy or other disputes. 

 

For Commercial Customers, there is a link to the EFTPS website under Transfer & Pay. Or you can visit the EFTPS site here: Welcome to EFTPS online

 

Retail customers can make Quarterly, Estimated and other tax payments online via the ID.me link found under Transfer & Pay.  Or you can visit the ID.me site here: Simple, secure login | ID.me

 

How do I set up payment-scheduling?

When scheduling payments, you will be presented with two dates: the payment send date (the date you wish the payment to be sent), and the estimated delivery date (the date your payee is expected to receive payment). The estimated delivery date displayed is dependent upon the send date you select, and the method by which the payee receives payments — by check or electronically. Be sure to leave enough time for check payments to be delivered by the US Postal Service; 7-10 business days is the current recommendation.

 

How do I view my eBills from the previous system?

You can access historical eBills directly from the biller’s site and in the transaction history of your account.  E-statements for your Hyperion account are always available within Online Banking.

 

How long does it take for an online payment to reach a biller with Bill Pay?

Our current recommendation is scheduling your payments to be made at least seven (7) business days prior to the actual payment due date on the bill. Scheduling your payments in advance of the due date allows enough time for the biller to receive the payment and credit your account.

*Note: Remember that the payee might not post the payment immediately, so please check with them.

 

How much does it cost to expedite a check payment for Bill Pay?

An expedited check payment will be sent via 2-Business Day Delivery. There is a fee of $29.95 for this service, and it will be deducted from the payment method you selected.

 

I set up my electronic Bill Pay request before the bill date, but my bill was still late. Why did this happen?

If the company or person you want to pay does not accept electronic payments, Bill Pay will print a check and mail it for you. This process can take up to seven (7) business days.

 

Is there a charge for electronic Bill Pay?

No.  Hyperion Bank Bill Pay is a free service.

 

Is there a limit to the number of bills I can pay with Bill Pay?

No.  Schedule and pay as many bills as you want!

 

When will check payments be deducted from my account?

Check payments will be mailed on the send date and the payment will be deducted from your account when the payee deposits the check.

 

When will my electronic payments be deducted from my account?

Electronic payments will be deducted from your account on the send date. Funds must be available on the send date for the payment to be sent.