To Our Valued Customers,
I write to share our response to the novel coronavirus, known as COVID-19. Our top priority here at Hyperion Bank is to ensure the health and safety of our customers, employees and our community. Our executive team has been meeting daily to review the most current guidance from CDC, World Health Organization (WHO), and state and local authorities to make proactive adjustments to our Business Continuity and Pandemic plans that are currently in place.
Please know that we are currently open for business. We have been diligently disinfecting all common areas throughout the day. However, we request that visitors who have had flu-like symptoms or have traveled to affected areas 14 days prior to please contact us via phone or email instead of entering the building. This is key to keeping the virus from spreading, along with measures like social distancing and handwashing.
Hyperion Bank’s mission is to continue bringing community banking to you through our technological capabilities. Using online banking and our mobile app, we believe we can and will continue to serve you in a seamless manner.
- Online Banking: If you're not already registered, please contact firstname.lastname@example.org for further assistance. Once you are set up for Online Banking, you'll be able to check your balance, pay bills and make transfers from the comfort of your home.
- Mobile App: You can bank from anywhere with the Hyperion Bank app for your smartphone (Android and iOS). Download the app that works for your device and you'll get all the same tools, plus you can make mobile check deposits.
- Telephone Teller: If you wish to not sign up for online banking but need to check your balances and listen to your recent transactions, please contact customer service at email@example.com. If you are already registered for this service please dial 888-231-4982 at anytime to retrieve your transaction history.
- If you need to make changes to your account, order a debit card or have any questions, please contact customer service at firstname.lastname@example.org or call us at 215-789-4200 and we would be happy to assist you.
As a friendly reminder, if we contact you we will never ask you for your personal pin or passwords. During this vulnerable time we want to make sure all of our customers are alert to potential scams.
We are committed to keeping you informed of our plans in the coming days. Please check our website and social media pages for updates. If you have any questions or concerns do not hesitate to reach out. Hyperion Bank is here and ready to serve you.
Thank you for trusting us with your banking needs,
Charles B. Crawford, Jr.
Chairman and CEO