Careers

Join the Hyperion Bank team!

To inquire about available positions or send us your resume for future consideration:

Our Philadelphia banking office and corporate headquarters is conveniently located at the corner of 2nd Street and Girard Avenue, close to SEPTA bus stops, the Girard Avenue trolley stop, and the Girard Avenue EL station.

Grow your career with Hyperion Bank

Current Openings:

Branch Manager, Atlanta, GA 

Job Description

Job Title:

Branch Manager

Reports To:

The Branch Manager will report to The Chief Retail Officer

Position Overview:

The Branch Manager is a senior leadership role responsible for the overall performance, risk management, and growth of a retail banking branch with moderate to high complexity. This position provides strategic and hands-on leadership across operations, sales, customer experience, compliance, and people development. the Branch Manager is expected to consistently achieve financial and service goals, coach leaders and staff to high performance, and serve as a visible ambassador of the bank within the community.

Key Responsibilities:

  Leadership & Culture

• Lead and sustain a high-performing, customer-centric, and inclusive branch culture.
• Model professional leadership behaviors and hold the team accountable to performance, service, and compliance standards in line with our employee handbook and core values for Hyperion Bank.
• Mentor and develop staff, including future leaders, to support succession planning.

  Branch Operations & Risk Management

• Oversee all daily branch operations, ensuring compliance with federal, state, and internal banking regulations.
• Maintain strong internal controls, operational integrity, and audit readiness.
• Ensure adherence to security procedures, including branch opening/closing protocols and cash controls.
• Serve as the primary point of contact for audits, exams, and operational reviews.

  Staff Management & Development

• Recruit, train, schedule, coach, and evaluate branch staff to ensure appropriate coverage and productivity.
• Conduct performance reviews, set performance goals, and administer corrective action when necessary.
• Align staffing strategies with branch volume, and operational demands.
• Foster professional development through ongoing training and performance feedback.

  Sales, Growth & Performance Management

• Own branch financial performance, including deposit growth, lending referrals, fee income, and expense management.
• Lead and support sales efforts, including relationship development, cross-selling, and digital banking adoption.

  Customer Experience

• Ensure delivery of a consistent, high-quality customer experience.
• Resolve escalated customer concerns professionally and in a timely manner.
• Build and maintain strong customer relationships through proactive service and outreach.

  Community & Business Development

• Actively represent the bank in the local community through networking, events, and partnerships.
• Build referral relationships to enhance branch visibility and brand reputation.
• Identify opportunities to grow the branch’s community presence and customer base.

  Operational Support

• Perform Universal Banker duties as needed to support branch operations.
• Maintain deep knowledge of bank products, services, and delivery channels.
• Complete required reporting, audits, and compliance documentation accurately and timely.
• Perform other duties as assigned by senior leadership.

Qualifications:

• 3–6 years of progressive leadership experience in retail banking or financial services.
• Prior experience managing a branch or complex retail banking environment preferred.
• Strong knowledge of banking regulations, operational risk, and internal controls.
• Proven ability to lead, coach, and develop a diverse, results-driven team.
• Demonstrated success driving sales growth and operational performance.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Strong analytical, organizational, and time-management abilities.
• Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Experience with Alkami and Fiserv DNA strongly preferred.
• Notary certification a plus.

Compensation & Benefits:

• Competitive salaried compensation (exempt position)
• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO) and Paid Holidays

Pre-Employment Screenings Include:

• Credit Check
• Criminal Background Check
• Past Employment Verification

Equal Opportunity Statement:

Hyperion Bank embraces diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Hyperion Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Universal Banker, Philadelphia, PA & Atlanta, GA

Job Title:

 Universal Banker

Reports To:

The Universal Banker will report to the Branch Manager.

Job Overview:

The Universal Banker plays a vital role in delivering an exceptional customer experience for both personal and commercial clients. This position is responsible for handling daily banking transactions, opening and maintaining accounts, and providing knowledgeable guidance on products and services.

Success in this role is defined by a strong commitment to customer service, attention to detail, and adherence to operational and regulatory standards. This is a relationship-focused position, where the primary objective is to understand customer needs and provide thoughtful, accurate, and efficient solutions.

As a key member of the branch team, the Universal Banker contributes to a collaborative environment that prioritizes service excellence, operational integrity, and community-focused banking.

Responsibilities and Duties:

• Deliver a high level of personalized service to every customer, creating a welcoming and professional branch environment.
• Build and maintain strong customer relationships by understanding financial needs and providing appropriate solutions.
• Assist customers with account openings, maintenance, and service requests for consumer and small business accounts.
• Resolve customer inquiries and concerns promptly, ensuring a positive and professional experience.

Transactions & Operations

• Process a variety of financial transactions accurately, including deposits, withdrawals, payments, and transfers.
• Balance cash drawer and maintain proper cash levels in accordance with bank procedures.
• Ensure all transactions are completed efficiently while maintaining a high level of accuracy.

Product Knowledge & Support

• Educate customers on bank products, services, and digital banking tools, including online and mobile banking.
• Provide guidance that supports customer needs without a quota-driven sales approach.
• Maintain up-to-date knowledge of bank offerings, policies, and procedures.

Compliance & Risk Management

• Adhere strictly to all bank policies, procedures, and security protocols.
• Ensure proper documentation and verification of customer information to mitigate fraud risk.
• Comply with all regulatory requirements, including the Bank Secrecy Act (BSA) and suspicious activity reporting.
• Protect customer confidentiality and handle sensitive information securely.

Team Collaboration & Branch Support

• Work collaboratively with team members to maintain efficient branch operations.
• Support daily branch functions, including opening/closing procedures and maintaining a clean, organized environment.
• Assist with operational tasks and projects as assigned by leadership.

Qualifications:

• High School Diploma or GED required.
• 1–2 years of customer service experience, preferably in a banking or financial environment.
• Minimum of 6 months of cash handling experience required.
• Strong communication skills with the ability to interact professionally with customers and team members.
• Demonstrated ability to provide excellent customer service and build relationships.
• High level of accuracy and attention to detail in transaction processing.
• Ability to manage multiple tasks in a fast-paced, team-oriented environment.
• Proficiency in banking systems and digital platforms.
• Working knowledge of banking regulations and compliance expectations.

Preferred Qualifications:

• Bilingual (Spanish)
• Notary certification
• Experience with Fiserv – DNA*

*Hyperion Bank embraces diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Hyperion Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.