Find Frequently Asked Questions, information, and convenience services here. If you have questions about any of our services, call 215.789.4200, email our customer service team, or visit our banking office for personal assistance.


Information Security

Protecting your identity and financial information are top priorities at Hyperion Bank. We partner with industry leaders like Fiserv to protect you with leading-edge services and online banking security. Before initiating your Internet Banking, we first require that a "secure session" is established using 128 BIT Secure Socket Layer (SSL) encryption. This encrypts or scrambles information between our server and your browser so it cannot be read by unauthorized parties. Generally, a URL (web page address) with the prefix "https" (as opposed to "http") indicates a secure site.

Security Security refers to preventing unauthorized access to a computer system or network. Internet Banking uses several layers of technology to prevent unauthorized users from gaining access to the internal network. Our Internet Banking security professionals manage a sophisticated networking architecture that includes screening routers, filtering routers, and firewalls.
Internet Banking The Internet Banking section is automatically secured/encrypted, but the rest of the website can be accessed as either secure or unsecure. Internet Banking is a term for accessing your account information over the Internet. We may refer to it as Internet Account Access, Online Banking or a different name.

Secure Sign-on with Online Banking

We make banking easy and convenient for you with online banking tools that include sophisticated security features. Your online banking experience may include a new Enhanced Login Security service to further protect you from identity theft: this extra protection is known in the online security industry as Multi-factor Authentication, or MFA.

Enroll Your Computer for Authentication

Our state-of-the-art technology and Multi-factor Authentication (MFA) helps protect the security of your online sessions by adding an additional layer of security for your personal and financial information, to protect you while you are banking online.

For your convenience, after you successfully authenticate with your Access ID, password and Login Security (One-Time Passcode [OTP] or Challenge Questions, if available), you may enroll your computer for use in authentication. If you choose to enroll your computer, a special browser "cookie" will be present on the system, which will act in place of your phone for a factor that you have in your possession.

We recommend you ensure that your browser settings and any antivirus software you have do not delete your cookies (data files) so that you are not prompted to provide Login Security (One-Time Passcode [OTP] or Challenge Questions, if available) every time you log into Internet Banking.

Authentication Authentication is the process used to allow access to only the correct customer. Without effective authentication controls, it is possible for fraudulent users to access your account. We authenticate customers by issuing challenges that only the actual customer should be able to pass.
Multi-factor Authentication (MFA) MFA means that two or more different types (or factors) of authentication must be passed. By using two different factors of authentication, we get a higher assurance that the customer is the intended user. MFA is commonly used to protect transactions at ATMs: for example, your card is a factor you have, and your PIN code is a factor you know.

Logging in from a computer you normally use?

When you choose to enroll your computer as PRIVATE, a special browser cookie will be present on the system, which will act in place of your Login Security (One-Time Passcode [OTP] or Challenge Questions, if available). You will only need your Access ID and password to access your account information.

If you are still getting prompted to provide your Login Security, then please ensure that you have the following:
    • You are using one of the Recommended Operating Systems for Internet Banking
    • You are using one of the Recommended Browsers for Internet Banking
    • Browser is not set to delete cookies
    • Any antivirus software is not set to delete cookies
    • No viruses or malware on your computer
    • No usage of a proxy server or “web accelerator” by your internet service provider (ISP)
    • If using a computer from work, verify that your office technical department is not automating deletion of cookies

Logging in from a computer you DO NOT normally use?

When you choose to list your computer as PUBLIC, you will need to provide your Access ID, password and you will be prompted to provide your Login Security (One-Time Passcode (OTP) or Challenge Questions, if available) each time you log into your account.

We recommend this setting when logging in from a library or school computer.


Password Security

  • To ensure security, experts recommend that you never reveal your password.
  • Some browsers allow you to enable a function to require passwords for specific sites or certifications. In that instance, you should enter the password for the browser.
  • Passwords are case sensitive. Mixing uppercase and lowercase letters is permitted.
  • You can change your Internet Banking password under My Profile/User Options at any time. It is recommended that you change your password every six months.

We do not have access to your password. If you forget your password and/or challenge questions, contact our customer service team at 215.789.4200 to request your password reset for Internet Banking.

Password Password refers to your telephone access (audio response system, not Bill Payment) password or the password that you selected when you signed up for Internet Banking. We may alternatively use a different name (e.g. "PIN"). If you have questions about what to enter in order to access Internet Banking for the first time, please call our customer service team at 215.789.4200.


Signing-Off with Online Banking

  • Use the Sign Off Icon to End an Internet Banking Session
    • This will securely close out your Internet Banking session and expire all the cookies that were set in your session.
  • Do not use the Back key. If you do not exit the browser, the browser will allow you to use the Back key to get back into your Internet Banking session should you wish to explore another site.
  • The amount of time you can remain inactive before being automatically logged out of Internet Banking can be set under User Options.
    • For your own security, keep this time setting as short as possible.
  • We recommend that you balance your account at least once a month so that any discrepancies can be reported in a timely manner.


More tips to help safeguard your money and personal information

Stay up to date: Install anti-virus software on your computer and keep it updated. Use the latest version of your web browser. Install security patches and software updates as soon as they are ready to install.

Use wireless connections with caution: Whenever possible use only your personal/private computer to access your Online Banking. Wireless networks may not provide as much security as wired Internet connections. Many wireless networks in public areas like airports, hotels and restaurants reduce their security to make it easier for individuals to access these networks.

Go paperless: When available, enroll to receive electronic statements, use direct deposit and make bill payments online…it’s safer, more convenient, and it saves trees!

Mobile Banking

Hyperion Bank’s built-in security features ensure your account information is protected. These security features include authentication checks via strong passwords before access to account information is granted. Mobile Banking requires "128-bit" encryption technology for all communications. Personal or financial information is retrieved only when requested and is not stored on your phone, so your information is not at risk if your phone is ever lost or stolen.

Hyperion Bank will NEVER contact you by telephone, send you an email or text message, or written communication on an unsolicited basis requesting that you validate or provide your online banking credentials including your Access ID, password, social security number, account number, or date of birth. If you receive any type of unsolicited requests supposedly from Hyperion Bank asking for your personal information, or if you suspect you have become a victim of Identity Theft or fraud, please contact us immediately at 215.789.4200.

Commercial Online Banking Customers

Hyperion Bank has implemented a high level of Internet banking security controls however it is also important for our business customers to implement and observe their own security controls to ensure that your business online banking is conducted with the highest level of security to protect your business from “corporate account takeover” and malicious, fraudulent activity against your accounts.

Commercial Online Banking customers should perform their own risk assessments related to online security and evaluate internal administrative, technical, and physical security controls.

The following are suggested controls and business practices:

  • Maintain a current browser
  • Avoid downloading programs from unknown sources
  • Select unique and complex passwords
  • Avoid writing down login credentials
  • Maintain currently-supported Operating Systems on computing devices
  • Install current Operating System and software application security patches
  • Keep anti-virus and spyware protection up-to-date
  • Install a firewall and intrusion prevention system
  • Use a trusted, secure computing device for Internet banking – avoid public computers
  • Avoid public WiFi usage, especially when performing banking functions
  • Be aware and cautious of suspicious and unsolicited emails
  • Contact the Bank immediately upon suspected fraudulent activity
  • Never provide account login information over the phone or via email
  • Daily review of transaction history and account balancing
  • Setup the transaction alert notifications
  • Implement dual control for high-risk transactions
  • Remove terminated staff from system access including Cash Management
  • Ensure frequent security training for all employees

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